Frequently Asked Questions
Everything you need to know about shopping with Koren Jerusalem
What are your shipping options and delivery times?
We offer standard and express shipping across Israel and internationally. Local orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How can I return or exchange an item?
You can return or exchange any unworn item with tags attached within 14 days of receipt. Simply contact our customer service team to initiate the process and receive a return authorization code.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local Israeli payment methods to ensure a secure and convenient checkout experience.
How do I know which size will fit me best?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
Are the fabrics used at Koren Jerusalem high quality?
Quality is our priority. We source premium textiles that balance durability with comfort, ensuring that our fashion pieces maintain their shape and color after multiple wears and washes.
Can I track my order after it has been shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.